If the driver for your hardware lock is out of date SPACE GASS may not be able to access it, even if it is correctly plugged in with its light on. To download and install the latest driver you should:
Click here to go to
the Thales website, click the "Sentinel protection installer"
link and then run the software installation. Follow the installation prompts
and accept the default settings for each step until the installation is
complete.
Note that if you want to run SPACE GASS
on a number of different computers, you can install it on all of them
and then just plug the lock into the one you want to use.