Resetting a Titan Server

If you are having a problem with the Titan server, you can reset it using the following procedure.

1. Ensure that no one is using a SPACE GASS licence attached to the Titan server about to be reset.
    

2. Click here to download the Titan Utility tool installer and, when finished, run the downloaded file to install it.
    

3. Run the Titan Utility tool via the Start button => All Programs => Titan Licence Manager => Utility Tool and then select the "Server Reset" tab.
   
   
   
    

4. Click the "Generate Reset Code" button and then paste the generated "Reset Code" into an email and send it to admin@spacegass.com. This is not an automated service and so please also include your contact details in the email so that you can be identified.
    

5. Leave the Titan Utility tool open until you receive a reset package by return email.
    

6. Save the reset package (called SGReset.pkg) you received by email into a temporary folder or onto your desktop.
    

7. Click the "Reset Server" button, browse to the folder you saved the reset package into in the previous step and then click OK.
    

8. Your Titan server will now be reset and re-registered.
    

9. To check, run the Titan Administration tool via the Start Button => All Programs => Titan Licence Manager => Administration tool and the Titan status should show a green tick.